FAQ

1. What is MiPOS Systems?

MiPOS Systems provides point of sale (POS) software and hardware solutions for retail and hospitality businesses. Its solutions help businesses manage sales, payments, inventory and daily operations through an integrated POS system.

2. What types of businesses use MiPOS?

MiPOS provides POS solutions for a range of businesses, including Retail Shops, Grocery Stores, Cafes and Restaurants. Its systems can be tailored to suit different business requirements and daily operations

3. Where does MiPOS provide POS solutions?

MiPOS Systems is based in Melbourne, Victoria, Australia. The company provides POS solutions to businesses across Melbourne and greater Victoria, with local installation, training and support

4. Can MiPOS provide a POS solution tailored to my business?

Yes. MiPOS offers customizable POS solutions for retail and hospitality businesses. Depending on your business requirements, you can choose suitable POS Software Features, POS Hardware and optional integrations to support your operations

5. Can I see a demonstration of the MiPOS system before purchasing?

Yes. You can contact MiPOS Systems to enquire about arranging a POS demonstration. This allows you to explore the system’s features and discuss your business requirements with the team before making a decision. You can also visit our POS Demo page to learn more and request a demonstration

1. What features does MiPOS POS software offer?

MiPOS POS software includes a range of features to help businesses manage daily operations. These include sales processing, inventory management, customer management, discounts, promotions, loyalty programs, sales reporting and order management. Available features depend on your business requirements and selected setup.

2. Can I manage inventory and stock using MiPOS software?

Yes. MiPOS software includes inventory management tools that allow businesses to monitor stock levels, record stock movements, track purchases and adjust inventory. You can also generate stock reports to help manage your products.

3. Can MiPOS POS software manage customer information?

Yes. MiPOS allows businesses to store customer details, view purchase history and manage customer accounts. This can help staff process repeat orders and provide a more personalised customer experience.

4. Can I offer discounts and promotions through MiPOS?

Yes. MiPOS supports different promotional options, including percentage discounts, fixed value discounts, staff discounts, happy hour offers and multi-buy deals. These features help businesses manage promotions directly through their POS system.

5. Does MiPOS support loyalty programs?

Yes. MiPOS includes customer loyalty features that allow businesses to track customer activity, manage loyalty points and create customer discount groups. These features can help encourage repeat purchases and reward regular customers.

6. Can MiPOS software manage split bills and split payments?

Yes. MiPOS includes a split bill feature that allows customers at the same table to pay separately for their orders. This makes it easier for restaurant and hospitality businesses to manage group payments.

7. Can I manage employee access through MiPOS software?

Yes. MiPOS includes user management and permission settings that allow businesses to manage staff access to different POS functions. It also supports staff clock in and clock-out records.

8. Can MiPOS generate sales and inventory reports?

Yes. MiPOS provides reporting tools that help businesses review sales performance, product sales, stock levels, staff activity and other business information. These reports can help owners monitor daily operations and make informed business decisions

9. Can I create gift vouchers using MiPOS software?

Yes. MiPOS supports gift vouchers and gift cards. Businesses can create vouchers, sell gift cards and accept eligible vouchers as payment, including partial redemption.

10. Can MiPOS software handle different product options and combinations?

Yes. MiPOS supports product options and combinations, allowing businesses to configure products with different selections and customization options. This is useful for businesses selling products such as pizzas, where customers may choose different toppings or other options.

1. What is the MiPOS Cloud Dashboard?

The MiPOS Cloud Dashboard, powered by MiDASH, is an online platform that allows business owners and managers to monitor and manage their business remotely. It provides access to sales reports, inventory information, customer details and business performance data through a web browser.

2. Can I monitor my business sales remotely using MiPOS?

Yes. MiPOS Cloud Dashboard allows you to view live sales information and monitor business performance from anywhere with an internet connection. You can compare sales across different periods, track top-selling products and review business activity without being at your shop.

3. Can I access the MiPOS Cloud Dashboard from my mobile phone?

Yes. You can access the MiPOS Cloud Dashboard using a phone, tablet or laptop. It works through modern web browsers, including Google Chrome, Safari and Microsoft Edge, without requiring additional software installation.

4. What reports can I view through the MiPOS Cloud Dashboard?

The dashboard provides access to various business reports, including sales performance, product sales, category performance, cash flow, inventory and transaction history. You can also review hourly sales trends and compare business performance across different periods.

5. Can I manage multiple business locations through the Cloud Dashboard?

Yes. MiPOS Cloud Dashboard supports stock management and business reporting across multiple store locations. This helps business owners monitor inventory and business performance across their different locations from one central platform.

6. Can I update product prices and inventory remotely?

Yes. MiDASH allows you to add and update products, change prices, manage categories and adjust stock quantities remotely. Changes can sync across connected MiPOS systems and supported platforms, helping keep your business information up to date.

7. Does the MiPOS system continue working if the internet connection goes down?

Yes. The MiPOS counter system can continue processing sales, taking payments and printing kitchen dockets during an internet interruption. Once the connection is restored, the system automatically synchronises data with MiDASH so cloud reports can be updated.

8. Can I manage customer information through the Cloud Dashboard?

Yes. MiDASH allows you to view customer details, purchase history, loyalty points and account balances. You can also manage voucher balances and review customer spending trends through the dashboard.

9. Do I need to install software to use the MiPOS Cloud Dashboard?

No. The MiPOS Cloud Dashboard is accessed through a modern web browser on your phone, tablet or computer. You do not need to install or maintain separate dashboard software.

1. Does MiPOS integrate with EFTPOS payment terminals?

Yes. MiPOS supports EFTPOS integrations that allow businesses to process electronic payments through compatible payment terminals. Contact the MiPOS team to confirm supported providers and devices.

2. Can I connect MiPOS with accounting software?

MiPOS offers integration options for business operations. Contact the team to confirm whether your preferred accounting software is supported and what integration options are available.

3. Can I connect printers, barcode scanners and other accessories to MiPOS?

Yes. MiPOS supports various POS peripherals, including receipt printers, barcode scanners and cash drawers. Compatibility depends on the hardware model and system configuration.

4. Does MiPOS support third party software integrations?

MiPOS supports integrations with selected third party services to help businesses manage their operations. Contact MiPOS to check whether a specific application or service can be connected.

5. Can I see a demonstration of the MiPOS system before purchasing?

Yes. You can contact MiPOS Systems to enquire about arranging a POS demonstration. This allows you to explore the system’s features and discuss your business requirements with the team before making a decision. You can also visit our POS Demo page to learn more and request a demonstration

1. Does MiPOS support online ordering?

Yes. MiPOS offers Online Ordering QR & Table Ordering that allow customers to browse menus or products and place orders online. Orders can be integrated with the MiPOS system to help businesses manage them efficiently.

2. How does QR code ordering work with MiPOS?

Customers can scan a QR code using their smartphone to access the online menu and place orders. Orders are sent to the connected MiPOS system for processing.

3. Do customers need to download an app to place QR code orders?

No. Customers can scan the QR code and access the online ordering menu through their mobile web browser without downloading a separate application.

4. Can customers pay online when placing an order?

MiPOS online ordering supports online payment options, as well as payment when collecting orders. Available payment methods depend on the business setup and supported payment integrations.

1. Can customers book restaurant tables online using MiPOS?

Yes. MiPOS offers a Table Reservation System that allows customers to make table reservations directly through your restaurant’s website.. They can select their preferred date, time, party size and seating without using third-party booking platforms.

2. Can I require customers to pay a deposit when booking a table?

Yes. MiPOS allows restaurants to request booking deposits or prepaid reservations. Customers can pay securely online, helping reduce no shows and missed bookings.

3. How do customers receive booking confirmations?

Customers can receive instant booking confirmations by email. MiPOS also supports SMS confirmation options, depending on the restaurant’s booking settings.

4. Can MiPOS automatically assign tables to reservations?

Yes. MiPOS checks available tables, existing bookings, party sizes and seating capacity to automatically assign suitable tables. It can also combine available tables for larger groups.